Shipping policy
Shipping & Delivery Policy
Thank you for shopping with us. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.
Shipping Options
We currently offer:
- Free Standard Shipping on all orders of £25 or more within the United Kingdom.
For orders below £25, shipping charges will be calculated and displayed at checkout before payment is completed.
Shipping rates for international orders will be calculated at checkout based on the destination country and order value.
Processing Times
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high demand, processing times may be slightly longer.
Delivery Times
Estimated delivery times for all destinations:
- United Kingdom: 5–11 business days
- Europe: 5–11 business days
- United States: 5–11 business days
- Other International Destinations: 5–11 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to courier operations, customs processing, weather conditions, and other factors beyond our control.
International Shipping
We currently ship to:
- United Kingdom
- United States
- Most European countries
- Selected international destinations
Available shipping destinations may change from time to time and will be displayed at checkout.
International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their local authorities, where applicable.
Shipping Confirmation & Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.
Please allow up to 24–48 hours for tracking information to become active.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Courier service disruptions
- Customs clearance procedures
- Severe weather conditions
- Public holidays
- High order volumes
- Other unforeseen circumstances
If your order is significantly delayed, we will contact you as soon as reasonably possible and provide an updated delivery estimate.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
We are not responsible for delays, failed deliveries, lost parcels, or additional charges resulting from incorrect or incomplete address details supplied by the customer.
Lost, Missing or Damaged Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or if an item is missing, please contact us within 48 hours of delivery at:
Email: hello@pcrzozo.com
We will investigate the issue and work to resolve it as quickly as possible.
Returns & Refunds
Returns are accepted in accordance with our Refund & Returns Policy.
You may request a return within 14 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging.
Refunds will be processed to the original payment method once the returned item has been received and inspected.
For full details regarding returns, exchanges, cancellations, and refunds, please refer to our Refund Policy.
Contact Us
If you have any questions regarding shipping, delivery, returns, or refunds, please contact us:
Email: hello@pcrzozo.com
Customer Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM (UK Time)Store Highlights
🚚 Delivery in 5–11 Business Days Worldwide
🇬🇧 Free UK Shipping on Orders Over £25
🌍 Shipping to the UK, Europe, USA & More
🔒 Secure Checkout
↩️ Easy 14-Day Returns
⭐ Customer Satisfaction First