Refund policy
Refund & Returns Policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, with any tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at hello@pcrzozo.com
If your return is accepted, we will provide instructions on how and where to send your package. Returns sent without first contacting us and obtaining approval will not be accepted.
For any return-related questions, please contact us at hello@pcrzozo.com.
Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival and contact us immediately if:
- Your item is damaged or defective
- You receive the wrong item
- Your order is incomplete
We will assess the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalised products
- Personal care and hygiene products
- Hazardous materials, flammable liquids, or gases
- Gift cards
Sale or clearance items may only be returned if they are faulty or not as described.
If you have questions regarding a specific product, please contact us before purchasing.
Exchanges
The quickest way to exchange an item is to return the original item (subject to approval) and place a new order for the replacement item.
Your Right to Cancel
Under the UK Consumer Contracts Regulations, you have the right to cancel most online purchases within 14 days of receiving your goods, without providing a reason.
To exercise this right, please notify us within 14 days of receiving your order. Returned items must be sent back in their original condition, together with proof of purchase.
Please note that certain products, including personalised items and perishable goods, may be exempt from cancellation rights.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@pcrzozo.com.
Contact Us
Email: hello@pcrzozo.com
Return requests must be submitted by email before any items are sent back.